Terms and Conditions

Terms Application

This Agreement covers exclusively any sale of products within the Greek territory via the Yourmarket.gr e-shop of the company named “ALKITOS GROUP LTD” (hereinafter referred to as “the Company”), which is based on 8 THEMIDOS Road, MEGARO APSIS, 3rd floor, Off. 301, in Larnaca, Cyprus, with the sole assistance of the specific terms and agreements.

The use of the www.yourmarket.gr for commercial purposesof third party is forbidden.

The content the Consumer sees on the e-shop is not intended to replace professional medical advice, diagnosis or treatment. The Consumer should always seek the advice of specialized doctors, nutritionists or other specialized staff about anything that concerns him or her.

This online store does not recommend or encourage specific diets, nutritionists, doctors, products, processes, opinions or other information that may be referenced on its pages.

If an e-shop visitor decides to rely solely on the information provided through the pages hereunder by disregarding the advice of a physician, nutritionist or other specialized staff, this is done on his / her own personal and exclusive responsibility without any corresponding burden on the Company.

This e-shop uses SSL protocol for secure online trading.

This way, the SSL encrypts all consumer’s personal information, such as credit card number, name and address, so that they can not be read or edited when they are transferred over the Internet.

The Comodo Secure e-shop certificate has been issued by the leading certification company, Comodo.
The SSL protocol is a necessary measure today for all websites on the Internet for the encryption of data between network users and network servers.

An encrypted SSL communication requires all information sent between a Customer / Purchaser / Donor and a server to be encrypted by the sending software and decrypted by the receiving software, thereby protecting personal information when transferred.

Additionally, all information sent under the SSL protocol is protected by a mechanism that automatically verifies whether the data has been changed during transport.

Packaging

The products of the Company are offered according to their availability.
The Company reserves the right to withdraw or modify its eshop products at any time, without any prior notice.
Please ask the consumer before submitting your order, read the ingredients of each product and the detailed instructions of the Company.

Packaging

Our products are packaged, wrapped in boxes and delivered to a private courier company for shipment.
Each product on its packaging shall bear a record of its ingredients and the proposed date of consumption.

Orders - Agreement - Cancellations

Orders are received and sent in e-mail form and by completing and submitting the relevant Order Form available on www.yourmarket.gr.

Consumer’s order is deemed to have been received by the “Company” once its payment has been approved / confirmed / completed, in which case the Consumer’s confirmation of Order Entry is notified to the Consumer. Consumer is required to check the Registration Confirmation and promptly notify the Company regarding any error, otherwise the information mentioned in the Registration Confirmation will be applied to this Agreement.

Order status updates appear on the User/Consumer screen and are sent by e-mail to the email address entered by the User/Consumer.

The Company reserves the right not to accept an order at its absolute discretion (product, order, shipping).

Cancellation of an order after the Company sends the “Confirmation of Order Entry” is not accepted.

Pricing - Shipping

The listed product prices include legal VAT. The shipping cost is borne by the Consumer.

The reported freight cost depends on the volume and weight combination, based on the IATA International Air Transport Organization. Shipping charges are automatically calculated based on the number and volume of products rather than the destination basis.

The payable price is the total price of the product and the shipping cost.

The prices of the products and shipping costs, can be changed at any time.
Ownership of the product is transferred after the full amount has been paid.

The invoice is issued to companies and freelancers, provided they fill in all the required information upon ordering.

Shipping - Delivery

Consumer can choose the address where he wishes to receive his order.

Products may be shipped to the Consumer at any point both within the European Union and in third countries chosen by the Consumer when registering his order with a courier company.

Consumer is responsible for the condition of the products until delivery to the private courier company. From then on, until delivery to the Consumer, the products travel under the responsibility of the Consumer.

Deliveries will be made daily, except Saturdays, Sundays and holidays between 09.30 – 17.00.
The Company is not responsible for a non-timely delivery, due to the wrong address or absence of the Consumer.
For orders delivered within the Greek territory, three (3) business days are required from the day of the order confirmation. For orders delivered inside the European Union six (6) business days are required from the day after the order confirmation. For orders delivered to third countries, eight (8) business days are required from the day following the order confirmation.

Payment methods

The price of the order is paid either via credit card, bearing the brands VISA, MasterCard, American Express (credit or debit), when registering the Consumer’s order at the online store, provided it should be Registered to Consumer’s details and that Consumer is a Member of the online store, having provided the necessary information to verify his identity (ie name, e-mail address, telephone number, Username and Personal Security Password), or by cash on delivery of goods from the courier company.

Privacy

A prerequisite for starting a contractual relationship, is the disclosure of some of the Consumer’s personal information.

At the time of the ordering, the Company will ask for the full name of the Consumer, the address at which the products will be sent, the telephone number (or any other phone that the Consumer wants to use), his/her e-mail address, etc. The Company, strictly following the principles of data protection provided by relevant laws and international conventions, will not make any unauthorized use without the prior approval of the Consumer. The Company does not in any way distribute, sell or exchange the personal information and information in general, that the Consumer trusts with it. Also, the Consumer may at any time, change the personal information he has disclosed.

The Company provides the Consumer with the option, to receive promotional and / or informational messages on his / her email or postal address.

Withdrawal

Should the Customer discovers, upon a delivery, that the packaging is damaged or violated due to the fault of the Company and does not wish to receive the order, he/she must notify by e-mail or by telephone the Company by no later than the next business day, so that the Company directly resolves the issue.

If, after the order is receipt the Customer finds out that the product delivered to, does not meet the conditions as it appears in the online store, and this was the fault of the Company, he/she must notify the Company no later than within two (2) calendar days from the receipt of the order so that the Company can deal directly with the issue.

In the event of a consumer’s resignation, following the fault of the Company, the consumer’s refund will be done via a bank transfer that the Consumer has indicated, within the next business day, of the Company’s notification.

In the event of a consumer’s resignation, at his own fault, he/she will not be reimbursed.

Copyright

All of the content found in this e-shop, such as texts, graphics, trademarks, images, audio, digital files and software, is the sole property of the “Enterprise” and is protected by Greek and International Copyright Laws.

yourmarket.gr does not allow the downloading of data contained therein. It is forbidden to collect and use any product catalogs, product descriptions or prices, any indirect use of the e-shop and its contents and any copying of data and information for the benefit of another business, whether commercial or not.

Finally, reproduction, copying, selling, reselling or any form of exploitation, of parts or of all of the online store, is expressly forbidden for any commercial purpose.

Force Majeure

The Company, without prejudice to those listed in Section 9, is not responsible for delays in execution (including delivery) due to cases of force majeure and will be entitled to a time extension.

Indicative examples include strikes, terrorist acts, war, supplier / transportation / production problems, exchange rate fluctuations, governmental or legislative acts and natural disasters.

Current Law - Jurisdiction - Legal Terms

All transactions you make through the Company are governed by International and Union Law, which regulates issues relating to electronic commerce, as well as by the Greek Consumer Protection Act (Law 2251/1994, as currently in force) regulates issues related to distance sales. Hereby the parties accept the submission of any disputes in mediation, and in particular the selection of an accredited mediator of the Ministry of Justice, drawn up by ICRT-Greek ADRg. In the event of failure of mediation, the courts of the regional area to which the Almopia County Court and the highest hierarchical court of Edessa belong, are hereby expressly designated.

Dispatching the Order to the Consumer means that

He/She has read and understood the terms and unconditionally accepts them.
Products are destined for their own consumption or for the personal consumption of the person who are dispatched and their further promotion and resale is prohibited.

It is also forbidden to dispose of the accompanying packaging.
It is the Consumer’s duty to accurately issue his or her personal data.

He / She is the legal owner of the credit / debit card used for his transaction (in the case that it belongs to another, he/she has his/her consent to the transaction) and that the credit / debit card is not in any way canceled or banned its use.

The e-mail address, declared and used, belongs to the Consumer and is accurate and active.
Maintaining the confidentiality of its CVV, is the sole responsibility of the Consumer.

The Company reserves the right not to accept an order from the Consumer.
Comsumer guarantees the secure use of the website from its computer regarding the transmission of viruses.

The browsing of the Consumer through the online store is at the Consumer’s risk of the possibility of causing any damage to his/her computer and his/her software (from any possible transmission of viruses), which he/she aknoledges and undertakes it completely.

He is obliged to indemnify the Company in its entirety (representatives, employees and associates) for any damage resulting from the violation of this Agreement.

Any liability of the Company for any matter arising hereunder is limited solely to the price of the Consumer’s order, and expressly waives any claim for any overcompensation.

Cookie Policy

Like all websites, the Company’s online store uses cookies, utilizing data from user navigation. Cookies are a widely used technology that uses small text files stored in each user’s terminal without receiving any information or knowledge of personal files or documents of the user. Simply, collecting navigation data to facilitate and speed up access and navigation of the users on the site. By using cookies, you allow us to improve our website by offering more personalized services. Cookies are also used by Company’s partners to target, optimize, and show ads based on your previous visits to our site.

We have already requested and received your consent to the use of cookies, while on your terminal there are related settings regarding the download and retaining of cookies. If you are oppose to this, please let us know at info@yourmarket.gr, taking into account that you may have limited access to our services.

Personal data is treated as confidential and we have taken all reasonable steps to preserve its security and confidentiality. Only persons who are part of the Company’s human resources and affiliated companies are authorized to access, promote and execute our business relationship with you. Our relationship with the affiliated companies is made only if the personal data policy is applied and your personal data is not tampered with, including the unauthorized copying, destruction and alteration of such data.

Your personal data is retained in the Company solely in the context of our cooperation. In case of 2 years of inactivity, your personal data will be automatically deleted.

The Company does not distribute products to people under 18 years of age.

The Company is not responsible for collecting personal data from linked sites.

The Company reserves the right to modify its policy, both in the context of alignment with applicable law and for any other reason it deems necessary.

For any question or for the declaration of wish to access, modify or delete personal data, please contact us at info@yourmarket.gr